FAQs


How can I get in contact with Luca Love?
-For any questions, comments, or suggestions, you can always reach us at contact@luca-love.com

What does shipping cost?
- Only $3.50 for US orders.

How do I track my order?
-You will receive a confirmation email providing you with the details of your order. If you place an order, and cannot locate your confirmation email, send us a message at contact@luca-love.com

What is the exchange policy?
-If you are not happy with your purchase we will exchange it for something else you might like. Just email us at contact@luca-love.com and we will initiate the exchange.
To exchange, the product must be in its original condition. You are responsible for paying the postage on your return. Please note we are unable to offer refunds.

What if I received a damaged product? 
-Luca Love works hard to make sure we provide great quality on our handmade products. However, if there is any problem with your product upon its delivery, contact us at contact@luca-love.com and we will send you a replacement for free.

Where are the bracelets made?
-Currently, our artisans are in Medellin, Colombia. However, we are very eager to grow and gain more artisans in more locations and help to continue providing more employment.