Warranty & Repairs

Warranty & Repairs – 1 Year Guarantee

Every Luca Love bracelet comes with a 1-year warranty from the date of purchase, reflecting our commitment to quality and craftsmanship.

Repair or Replacement
If your bracelet breaks or experiences a quality issue within this timeframe, we’re here to help. Simply email us at contact@luca-love.com with your name, shipping address, order number (if available), and a photo of the item. Our dedicated support team will review your claim and guide you through the next steps.

Commitment to Quality
Each Luca Love piece is handmade by skilled artisans with care and purpose. We stand behind the durability and design of every bracelet, and we’re committed to ensuring it continues to be a meaningful part of your collection.

Peace of Mind
Our warranty gives you the confidence to wear your Luca Love jewelry daily. Whether it’s a repair or a replacement, we aim to resolve any issues promptly and satisfactorily—because your experience with us is our priority.

 

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Refunds
Once your return is received and inspected, we’ll email you to confirm approval. Approved refunds will be processed to your original payment method within 5–10 business days.

If you're waiting on a refund:

1. Double-check your bank account or card.
   

2. Contact your bank or credit card company—processing can take a few days.

3. Still no refund? Email us at contact@luca-love.com and we’ll help you out.